Last Updated: January 2025
Whole Truth Ministries (“WTM,” “we,” “our,” or “us”) is a nonprofit organization dedicated to serving men in recovery through housing, support services, and spiritual growth.
We value each donation, purchase, and contribution made through our website.
This policy explains how refunds and returns are handled for donations, merchandise, event tickets, and services offered through:
- WooCommerce
- PayPal Donate
- Printify (print-on-demand merchandise)
- Other website-integrated services
If you have any questions, please email: [email protected]
1. Donation Refund Policy (PayPal Donate)
Donations made through PayPal are processed immediately and support our programs right away.
For this reason, donations are generally non-refundable.
However, we understand that errors happen (duplicate charges, wrong amount, etc.).
Refund requests must be submitted within 7 days of the donation.
To request a correction or refund, email:
📧 [email protected]
Include:
- Your name
- Date of donation
- Donation amount
- Transaction ID
- Reason for refund request
We will review your request and respond promptly.
2. WooCommerce Event Tickets Refund Policy
If your purchase includes event tickets, such as fundraising banquets or ministry events:
Unless otherwise stated on the event page:
- Refunds are available up to 7 days before the event date.
- After that window, we cannot guarantee refunds due to commitments made to venues, food vendors, etc.
- If an event is canceled by Whole Truth Ministries, you may choose between:
• A full refund, or
• Converting the ticket cost into a donation (with tax receipt).
Ticket transfer requests (assigning your ticket to another attendee) may be accepted up to 48 hours before the event.
3. WooCommerce Store Purchases (Non–Print-on-Demand Items)
For standard physical items (not Printify print-on-demand):
- Returns are accepted within 14 days of delivery.
- Items must be unused, unwashed, and in original packaging.
- Buyer is responsible for return shipping unless the item arrived damaged or incorrect.
- Refunds are issued once the item is received and approved.
If your item arrives damaged or incorrect:
Notify us within 5 days with photos so we can fix the issue quickly.
4. Print-on-Demand Merchandise (Printify)
(T-shirts, hoodies, mugs, hats, posters, etc.)
Because Printify creates products custom-made at the time of your order, they follow print-on-demand standards:
✔ Eligible for Replacement or Refund (Printify rules):
- Item arrived damaged
- Wrong item or wrong size sent
- Misprint, manufacturing defect, or poor print quality
- Order lost in transit (carrier-verified)
Notify us within 7 days of delivery with photos of the issue.
❌ Not eligible for refund:
- Choosing the wrong size
- Buyer’s remorse
- Color differences due to screen variations
- Incorrect address provided at checkout
- Normal wear and tear after delivery
Printify does not accept returns for sizing or preference changes since items are printed specifically for your order.
5. Shipping Issues
If your order is lost, delayed, or damaged during shipping:
- We will work with Printify or the shipping carrier to resolve the issue.
- Some carriers require investigation periods of 7–14 days before a replacement can be issued.
Please contact us right away with your order number.
6. Digital Products (if used in the future)
For e-books, downloads, digital resources, etc.:
- Digital items are non-refundable once delivered.
- If you receive the wrong file or the file is corrupted, we will replace it.
7. Processing Refunds
Once approved:
- Refunds will be issued to the original payment method.
- Processing time is typically 5–10 business days, depending on your bank or payment provider.
If a refund cannot be processed electronically (expired card, closed account), a check may be issued.
8. Contact Information
For any refund, return, or order-related questions:
📧 [email protected]
📞 937-308-1920
We appreciate your support and will assist you as quickly as possible.